Returns

We want you to be completely satisfied with your purchase. If something is not right, we are here to make it right — quickly and fairly.

7-Day Return Policy

Returns are accepted within 7 days of delivery (based on carrier tracking date). Items must be in their original same condition with all packaging intact. Returns are eligible for items that arrive significantly not as described (e.g., wrong figure, damaged). Please note: Funko Pop figures are not considered flawless by nature, small factory defects on brand-new or unopened items are not covered by after-sales service.

How to Return

Follow these simple steps:

1. Email Order@FunkoPopFan.Com with your order number and reason for return.
2. We will review and confirm your return, and send you the return shipping address.
3. Please pack the item securely with original package and protector, then ship back to us.
4. Once we receive and inspect the returned item, your refund will be processed within 2-3 business days.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, please take photos before opening the package, and contact us within 48 hours of delivery with clear photos of the item and packaging.

We will check the problem and arrange solution for you: replacement or  refund — your choice.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Opened blind boxes or mystery boxes — once opened, the contents are known and the item loses its collectible value.
• Clearance / final flash sale items — marked as “Flash Sale” at the time of purchase.
• Items damaged after delivery — we are not responsible for damage that occurs after the package is delivered (e.g., customer handling, pet damage, display accidents).

Questions? Email Order@FunkoPopFan.Com — we typically respond within 24 hours on business days.